"During a recent telecom audit, our cost management firm recommended 411Saver as the discount directory assistance alternative. A quick reprogram of our PBX saves us $5,000 a month."

Talk to a Real Person In The USA
As America's leading discount directory assistance alternative, we constantly monitor four key metrics to insure client satisfaction above the industry standard.

1. Average Speed to Answer
With an industry-wide average of 6 seconds, our goal is to consistently beat that time even during peak periods of high-volume directory assistance usage. Over the past month, we achieved our goal 95% of the time.

2. Database Listing Accuracy
Every month we pull a statistically valid sample from our incoming calls and verify the listings. Our directory assistance database is currently deemed to be 98.26% accurate.

3. Inquiry Fulfillment
This is based on the same sample pulled above, but measures how many callers' directory assistance requests were successfully fulfilled. The number will always be less than the Database Listing Accuracy score due to non-published numbers, agent error and non-answerable inquiries. We are currently fulfilling 96.03% of all inquiries successfully.

4. Agent Quality
Using a 100-point scale, our directory assistance operators are evaluated in the areas of Customer Care and Fulfillment with an emphasis on meeting and exceeding customer expectations. Our operators' current average rating is 98.65%.

As the leading discount directory assistance alternative, you can be confident the only numbers below the industry standard are our rates.

Listen in as we call our phone company's directory assistance, then request the same listing from 411Saver.